Contact Us
Last updated: 17 September 2026
People read this inbox, not a ticket robot. A parcel that has not arrived, a refund you want to start, or a question this site does not answer — write and you will get a reply.
Email: [email protected]
Post: AlkaMelt Customer Care, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States
Hours: Monday to Friday, 9am to 5pm US Mountain Time
Reply time: within one business day
Three things that save a round trip
- Your order number, if the message concerns an order.
- The email address used at checkout — orders are looked up by it.
- A photograph, if anything arrived damaged or looks wrong.
Where to start
| What you need | Where to go |
|---|---|
| Where is my order? | Email with the order number — see also the shipping policy |
| I want a refund | Email inside 60 days — steps on the refund policy page |
| What is in it? | The four ingredients are on the homepage; amounts are on your bottle's label |
| How do I take it? | How AlkaMelt works covers the daily serving |
| A charge I do not recognise | Email us — we identify it and connect you to the retailer if the fix sits there |
| Privacy or data request | Email us — see the privacy policy |
What we cannot do
We cannot tell you whether AlkaMelt is safe with your medication. The formula contains berberine, which interacts with diabetes medication and blood thinners, and the only person who can weigh that up is someone with your prescription list in front of them. Ask your doctor or pharmacist. We would rather say that than guess on your behalf.
We also cannot give medical advice generally, or recommend a serving outside the label.
Media and partnerships
Same address, with "Media" or "Partnership" in the subject line.